Groundbreaking heat network achieves consumer protection scheme registration
After a successful pilot scheme proving the effectiveness of the infrastructure, Kensa Utilities hopes that its innovative system will eventually form an alternative to the UK’s existing gas network and contribute significantly to decarbonisation efforts.
Kensa’s network is the first of its type to register with Heat Trust and paves the way for similar networks to join the consumer-protection scheme, which is setting the foundations for future statutory Ofgem regulation of the heat networks sector.
Similar to the regulations set for gas and electricity suppliers, Heat Trust’s scheme rules set minimum standards to ensure that heat network customers are guaranteed satisfactory service and protections by their heat suppliers. This includes fair treatment, support for vulnerable customers, transparent billing and communications, and access to the Energy Ombudsman if things go wrong.
With the UK government backing heat networks as a sustainable energy solution, and with formal regulation on the horizon, registration with Heat Trust not only protects consumers but helps heat network suppliers get regulation-ready.